Frequently Asked Questions
Can I place one order for multiple siblings?
Yes. Click on “Did you get another access code?” under the “Login” menu. You can enter up to five access codes at once, giving you access to all available photos. This allows you to combine orders and save on postage costs.
I received a QR code or proof card with an access code – how do I order my photos?
Simply scan the QR code using your mobile device, or enter the URL shown on the QR code or proof card. Then go to the “Login” page, enter your access code, register (if required), and click “Open Album” to view and order your photos.
I received an email with login details – how do I order photos?
Once you have registered or placed an order, you will receive an email with your login details. Use your email address and password to access the “Customer Login,” where you can view your gallery, place orders, and track your order status.
How can I check the status of my order?
You can check your order status by clicking the link in your order confirmation email. Alternatively, log in to your account and view your order details under “My Account.”
How long will delivery take?
Delivery times can vary depending on factors such as busy periods, stock availability, delivery method, product type, and third-party courier services.
Orders are only processed once payment has been successfully completed, and you will receive a confirmation email to verify this.
Orders with “free shipping back to your school or organisation” are typically processed within 7–15 working days after the ordering deadline. This offer applies only to the most recent photo shoot. Photos from previous academic years are available via home delivery only.
For home delivery, we aim to deliver within 3–5 working days. However, during busy periods, delivery may take up to 28 days.
Will the watermark be removed from my images?
Yes. The watermark is only used to protect images online and will not appear on any products you receive.
What is the quality of your products?
We are committed to providing high-quality products. We use professional Epson printing technology, premium lustre paper, and carefully sourced materials with a focus on sustainability. If you are not satisfied with your order, please contact us.
Can I crop my images?
No, this option is not currently available.
How do I place an order?
A step-by-step video guide is available on our login page. Alternatively:
Choose your package and/or individual product/s and the quantity you require or what the package allows, select your photo from your album and click “Add to basket.”
Once finished, click “Basket” in the top right corner and follow the checkout process.
Please ensure all steps are completed to finalise your order. You will receive an order confirmation email, followed by a payment confirmation email. If there is a payment issue, you will receive a reminder email. Apple Pay users must ensure all verification steps are completed.
Photo archiving and email notifications
Archiving photos to allow new orders is part of our service and included when creating a customer account.
We may also send service-related emails, such as reminders about photo availability or deletion. For new accounts, we may request additional consent. If you no longer wish to receive emails, please contact us or use the unsubscribe link in any email.
Privacy policy
Our privacy policy is available on our website. View here
Use of images for marketing
We may occasionally use your child’s images for marketing purposes, such as printed materials or emails shared within the school community only. If you prefer that your images are not used, please contact us to opt out or fill in the form here
